Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

A 10% restocking fee will occur. The original shipping is not refundable, if your shipping was free that will also be subtracted from the refund.

To start a return, you can contact us at info@numbuptattoo.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@numbuptattoo.com

Return postage is to be paid by you.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@numbuptattoo.com

We regret to inform our customers that we are unable to issue refunds for shipping costs incurred due to customs issues or damaged goods. While we strive to ensure smooth delivery of all orders, customs procedures can sometimes result in unexpected delays or fees beyond our control. We appreciate your understanding in this matter. Should you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team for assistance